Client Maturity Levels

LogicCloud IT knows that a healthier environment leads to reduced support costs; a cost savings we want to pass along to our customers. Because of this, LogicCloud IT utilizes a 4 level Client Maturity Level (CML) that is based on industry best practices and LogicCloud IT standards to register (classify) a clients environment to one of the levels of the LogicCloud IT Client Maturity Matrix on a continual basis. This is then used to apply discounts to various services available through LogicCloud IT, including our Managed IT Services. The higher a Client environment classification (CML), the higher the discount in service; which translates to more money staying in your business. LogicCloud IT's goal is to work with you to achieve the best network possible for your business so your business can run with no interruptions or worries about technology.

Client Maturity Level (CML) Matrix

 CML1 - LowestCML2CML3CML4 – LCIT Standard
Desktops / Laptops- All terminals are white box.

- Some terminals running unsupported OS.

- Some terminals running non-business version of OS (IE Windows Home).

- OS License compliance issues.
- Some terminals are white box.

- Some terminals are over 3 years old or out of manufacturer warranty.

- Company is standardizing on set models.

- Some terminals running extended support OS
- All terminals are name brand.

- All terminals are within 3 years old or under manufacturer warranty.

- All terminals running mainstream supported OS.
CML3 level +

- Company has standardized on set models.

- PC’s are budgeted to be replaced every 3 years OR are on a LogicCloud IT Hardware as a Service (HaaS) program.
Desktops / Laptops – Microsoft Office Software- Office Licensing Compliance issues.

- Non-business versions present (IE home and student)

- Versions of Office present are not in manufacturer support.
- Versions of Office in Extended support are present.

- Retail / OEM versions present
- All Desktops use a version of Office that is in mainstream support.

- Licenses are purchased from Open/Volume license, or through Office 365.
- All Desktops use a version of Office that is in mainstream support.

- Licenses purchased from LogicCloud IT Cloud Licensing program.
Servers – Hardware - Some Whitebox servers are present

- Servers older than 5 years are present.
- All servers are Name Brand and less than 5 years old.

OR

- Servers are hosted in a cloud hosting environment by a reputable hosting provider.
- All servers are Name Brand, less than 4 years old, and under Manufacturer Warranty.

OR

- All Servers are hosted in the Microsoft Azure environment.
- All servers are Name Brand, less than 3 years old, and under Manufacturer Warranty.

OR

- All Servers are hosted in the Microsoft Azure environment and Azure Licensing is provided through LogicCloud IT.
Servers - Software- One or more servers running unsupported OS.

- One or more servers are not able to be patched.
- One or more servers running extended support OS.

- One or more servers need to be manually patched.

- One or more server OS’s are retail / OEM
- All servers running Mainstream Supported OS

- All server OS’s are non-retail / OEM.
- All servers running Mainstream Supported OS

- All server OS’s are non-retail / OEM.
Switches- Various brands of switches used.

- Daisy chaining of switches or Small hubs around the office.

- One or more switches are no longer supported by the manufacturer or are more than 5 years old.

- One or more non-business grade switches are present.
- Combination of brands exist with small switches around office.

- All switches are supported by the manufacturer and are less than 5 years old.
- Standardized brand of switches.

- No daisy chained switches / hubs or small switches around the office.

- All switches are under warranty or support agreement, supported by the manufacturer and are less than 5 years old.
- Standardized on Open-Mesh, Ubiquiti or Datto brand LogicCloud IT Managed Switches.

- No daisy chained switches / hubs or small switches around the office.
Modem / Router / Firewall / Wireless - Home Grade equipment present.

- Firewall provided by the gateway device / modem of the ISP.

- Equipment not supported by manufacturer.

- Non-vendor supplied equipment is more than 5 years old.
- Business Grade Equipment used, including business grade firewall that is not provided by the ISP.

- All equipment is supported by the manufacturer.

- All non-vendor supplied equipment not under manufacturer warranty or support agreement is less than 5 years old.
- All non-vendor supplied equipment is under manufacturer warranty or support agreement.

- Business Grade Equipment used, including business grade firewall that is not provided by the ISP.
- All non-vendor supplied equipment is SonicWALL, Open-Mesh, Ubiquiti, or LogicCloud IT Managed Datto brand.

- All non-vendor supplied equipment is under manufacturer warranty or support agreement.

- Business Grade Equipment used, including business grade firewall that is not provided by the ISP.
Anti-Virus- No centrally managed anti-virus exists.

- No Anti-Virus installed on one or more nodes.

- Free, or ad supported anti-virus installed on one or more nodes.
- Customer has business grade and centrally managed anti-virus under current support contract with manufacturer. - Customer has business grade and centrally managed anti-virus under current support contract with manufacturer.

- Anti-virus software is supported and managed by LogicCloud IT.
- LogicCloud IT Managed Anti-Virus.
Server Backups- Custom Scripted Backups.

- No backups on one or more nodes.

- Home grade backup software.

- Data only backups.

- Backups with no email notifications.

- Backup software no longer in Mainstream Support
- Business grade, image-based backup software.

- Backups cover all data and drives on all servers.

- Backup has email notifications for operational status.

- Backup not managed by LogicCloud IT.

- Tape or other rotated physical media.
- Business grade, image-based backup software.

- Backups cover all data and drives on all servers.

- Backup Managed by LogicCloud IT.

- Backups utilize non-rotated local media with remote backup OR backup has direct to cloud data with sufficient bandwidth to allow >90% of backups to complete during maintenance window.
- LogicCloud IT image-based backup system with remote cloud backup.

- Backups cover all data and drives on all servers.

- Bandwidth sufficient to allow >90% of backups to complete during maintenance window.
Remote PC Access- Third party software (IE Go-To-My-PC) or direct RDP through firewall to remote into workstations - RDP into workstations through VPN. - None - None