Our Managed IT Services packages are designed to help you manage your IT as well as your costs; while only paying for what is important to your business needs. All of our Managed IT Services offerings include 24 x 7 access to our support team, included support hours, enterprise grade managed Anti-Virus and hourly rate discounts. Whether you are looking to outsource all your IT needs to a trusted and certified IT provider or augment your current IT team to allow them to focus on their more important tasks, we have a plan that is right for you. Below are our three Managed Remote IT Services plans for outsourcing your IT; if you have a need that you don't see listed, such as just outsourcing level 1 help desk, just give us a call.
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Managed Remote IT Services
| Essential | Premier | Ultimate | |
| Support & Help Desk | |||
| 24x7 Support Team Access - Critical Issues | ✔ | ✔ | ✔ |
| Remote Support Hours Included | Up to 5* | Unlimited | Unlimited |
| On Demand PC Access | ✔ | ✔ | ✔ |
| Ticket management portal | ✔ | ✔ | ✔ |
| Target Response Times | Basic | Standard | Advanced |
| Email & Ticket Portal Support | ✔ | ✔ | ✔ |
| Phone Call In Support | Critical Issues | ✔ | ✔ |
| Direct to Support Phone Number | ✔ | ✔ | |
| No Local On-Site Travel Fees | ✔ | ✔ | |
| IT Management & Strategy | |||
| Live Network Documentation Portal Access - 2 Accounts | ✔ | ✔ | ✔ |
| Automated Systems Management | 24x7 | 24x7 | 24x7 |
| Server Backup Management | ✔ | ✔ | ✔ |
| Workstation Maintenance & Patching | ✔ | ✔ | ✔ |
| Server Maintenance & Patching | ✔ | ✔ | ✔ |
| Proactive Network & Core Infrastructure Monitoring | ------ | ✔ | ✔ |
| Business Review | ------ | Annual | Quarterly |
| Annual Network Health Check | ------ | ✔ | ✔ |
| Firewall Management | Hourly | ✔ | ✔ |
| Vendor Management & Technology Advisory Services | Hourly | ✔ | ✔ |
| Information Security | |||
| Managed Endpoint Protection | ✔ | ✔ | ✔ |
| Managed DNS Protection | ✔ | ✔ | ✔ |
| Managed EDR (Endpoint Detection & Response) w/ 72 Hour Logs | ------ | ✔ | ✔ |
| Registered Supported User Email “PWNED” Monitoring | ------ | ✔ | ✔ |
| Managed Annual Employee Self-Paced Security Awareness Training | Optional | ✔ | ✔ |
| Breached Company Credential “Dark Web” Monitoring | Optional | Optional | Up to 3 Domains |
| Monthly Security Newsletter & Weekly Micro-Trainings | Optional | Optional | ✔ |
| Managed Employee Email Phishing Simulations - Quarterly Random | Optional | Optional | ✔ |
| Managed Employee Vulnerability Assessment | Optional | Optional | ✔ |
| Service Enhancements | |||
| Discount on Hourly Rates & Select Project Services | ✔ | ✔ | ✔ |
| Product / Service Early Access Availability | ------ | Second Ask | First Ask |
| "First 90 Days" Money Back Guarantee | ------ | ✔ | ✔ |
| Network Technology Health Standardization Discounts | ------ | ✔ | ✔ |
| Pre-Scheduled On-Site Support Visits | Optional | Optional | Optional |