Our Managed IT Services packages are designed to help you manage your IT as well as your costs; while only paying for what is important to your business needs. All of our Managed IT Services offerings include 24 x 7 access to our support team, included support hours, enterprise grade managed Anti-Virus and hourly rate discounts. Whether you are looking to outsource all your IT needs to a trusted and certified IT provider or augment your current IT team to allow them to focus on their more important tasks, we have a plan that is right for you. Below are our three Managed Remote IT Services plans for outsourcing your IT; if you have a need that you don't see listed, such as just outsourcing level 1 help desk, just give us a call.


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Managed Remote IT Services

  Essential Premier Ultimate
Support & Help Desk
24x7 Support Team Access - Critical Issues
Remote Support Hours Included Up to 5* Unlimited Unlimited
On Demand PC Access
Ticket management portal
Target Response Times Basic Standard Advanced
Email & Ticket Portal Support
Phone Call In Support Critical Issues
Direct to Support Phone Number  
No Local On-Site Travel Fees  
IT Management & Strategy
Live Network Documentation Portal Access - 2 Accounts
Automated Systems Management 24x7 24x7 24x7
Server Backup Management
Workstation Maintenance & Patching
Server Maintenance & Patching
Proactive Network & Core Infrastructure Monitoring ------
Business Review ------ Annual Quarterly
Annual Network Health Check ------
Firewall Management Hourly
Vendor Management & Technology Advisory Services Hourly
Information Security
Managed Endpoint Protection
Managed DNS Protection
Managed EDR (Endpoint Detection & Response) w/ 72 Hour Logs ------
Registered Supported User Email “PWNED” Monitoring ------
Managed Annual Employee Self-Paced Security Awareness Training Optional
Breached Company Credential “Dark Web” Monitoring Optional Optional Up to 3 Domains
Monthly Security Newsletter & Weekly Micro-Trainings Optional Optional
Managed Employee Email Phishing Simulations - Quarterly Random Optional Optional
Managed Employee Vulnerability Assessment Optional Optional
Service Enhancements
Discount on Hourly Rates & Select Project Services
Product / Service Early Access Availability ------ Second Ask First Ask
"First 90 Days" Money Back Guarantee ------
Network Technology Health Standardization Discounts ------
Pre-Scheduled On-Site Support Visits Optional Optional Optional
* Service plan has a $200 / Month Service Access Charge that includes 1 hour. Up to 4 additional can be at a discounted rate.


Questions? Ready to get your IT in the hands of trusted professionals?